Livity AS offers digital health care in preventive health. Through Livity, you can get digital doctor consultations and receive advice based on information that you provide to us.

Livity AS has Org.nr. 934 583 175 (hereinafter “Livity”, “we” or “us”) .When you receive health care through Livity this is given after an individual assessment made by a doctor employed by, or working for, Livity.

Updated 08/08/2025

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1. Important prerequisites for using Livity

Livity is a digital health service for preventive health. The Service is not intended as a substitute for ordinary medical care, and should not be used in case of illness, ongoing symptoms or pregnancy.

By using Livity, you confirm the following:

• You are over 18 years old.
• You use the Service solely for preventive purposes.
• You understand that Livity does not replace family physician or other medical care.
• You don't have symptoms that require medical evaluation.
• You're not pregnant.

If you have any of the symptoms below, do not use Livity, but contact your GP or other appropriate healthcare provider (within the last 4 weeks unless otherwise specified):

• Chest pain and increased chest pain when doing activity
• Heavy breathing with light exertion
• Pain in the legs when walking, which disappears at rest
• Chronic cough or night cough
• Blood or mucus in the stool (last 2 weeks)
• Chronic diarrhea for more than 6 weeks
• Difficulty swallowing
• Involuntary weight loss (last 2 months)
• Heavy Night Sweat Episodes
• Other Ongoing Disorders and Symptoms

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2. Information you provide to us

In order for us to conduct a digital doctor consultation, it is crucial that you provide us with accurate and precise information about you and your health condition. Incorrect or missing information may lead to inadequate or incorrect treatment and may ultimately result in harm to health. Livity cannot be charged or held responsible for deficiencies in the health care that result from errors in the information that you provide to us.

If the doctor considers that you would be best cared for in the form of a physical consultation, video consultation or telephone consultation, the doctor will inform you of this and keep a record of this. You have then received a medical assessment, and must pay for this on a similar basis as if you had been treated by us.

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3. Patient's responsibility for follow-up

At a consultation with Livity, the doctor can advise on further follow-up in the form of examinations, check-ups or new consultations. It is the patient's own responsibility to follow up on such recommendations, regardless of whether they are to be implemented at Livity, their GP or other healthcare providers. Livity assumes no responsibility for sending out notices, reminders or any other follow-up to such recommendations. It is important that the patient himself takes responsibility for ordering and carrying out the recommended follow-up, examinations and measures.

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4. Use of Livity outside of Norway

Doctors who provide consultations and treatment via Livity do not have the opportunity to treat patients who are located outside Norway at the time of treatment. Therefore, if you use Livity outside of Norway, the service must be considered a purely advisory service.

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5. Processing of personal data

Livity is responsible for the processing of personal data when using our services. All processing takes place in accordance with the General Data Protection Regulation (GDPR) and other relevant legislation such as the Patient Records Act and the Healthcare Professionals Act. See our privacy statement for more information about our processing of personal data.

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6. Payment, cancellation and right of cancellation

Payment is made according to the prices and methods indicated on Livity.no or in our digital communication. It will appear on your bank statement that you have purchased services or goods from Livity AS.

Digital services cannot be cancelled after consultation has begun, that is, after you have provided relevant information and paid for the service. You also do not have the right to cancel when ordering this type of service, cf. the Right of Withdrawal Act § 22 letter c and n.

Purchases of goods can be cancelled in line with the provisions of the Consumer Purchase Act and the Right of Withdrawal Act.

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7. Accessibility

Livity aims to be operational and available all days. However, there may be interruptions in the service, and in case of need of health care in such a case, we must ask you to contact another healthcare provider. In case of urgent need of health care, you should always contact the emergency department by physical attendance or by phone number 116 117, or ambulance at telephone number 113.

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8. Complaints and Limitation of Liability

If you believe that Livity has defaulted on its obligations under this Agreement, you must notify us as soon as possible, describing the nature of the breach. Livity will investigate the matter and remedy any breach without undue delay.

Livity is not responsible for any loss or damage that results from you or others acting on your behalf providing incorrect information to us or one of our representatives.

Compensation can only be claimed for documented losses. No compensation can be claimed for indirect losses. Indirect losses shall include lost profits, losses due to delayed start of operations and interruption of operations, losses due to loss of data and claims from third parties.

The indemnification limitations in this paragraph do not apply if the default is due to intent or gross negligence.

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9. Choice of law and dispute resolution

Any disputes are resolved amicably and are subject to Norwegian law. If such proceedings do not result, either party may request a final settlement of the dispute before the ordinary courts. The parties adopt Oslo District Court as their guardian.

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10. Changes to the Terms

We reserve the right to update these Terms at any time. Changes will be communicated on Livity.no. Your continued use of the Service after such changes is deemed acceptance of the new Terms.

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